Trust Power NZ Broadband Internet Access Service Provider Reviews

Trust Power #19 As Voted By The Broadbandme Community

Advg from 80 reviews

Reliability: 2.5
Speed: 2.5
Support: 3.4
Features: 2.7
Value: 3.1
Total: 2.8

All Trust Power Reviews

Sr. Name Comment Date Score Total
1 Don't do it 7 September 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

2 Aine Terrible customer support, every person you speak to tells you something different. 3 month wait for fibre connection. 20 October 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.0

3 aiden shannon Very easy process, installation took time I was quoted , have not problems 6 months in. 18 November 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

7.6

4 S Perry I do not recommend them. 19 November 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.4

5 Damon Vdsl upload speeds are 15% slower than I had on adsl with previous supplier and download is only slightly better. Told the wrong information about plans. Stuck with them for 12 months paying more for less. 21 December 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.2

6 Krissy I regret every day why I switch to you! Never had this problem with Orcon!! Called your technician twice already! No action just too much talk and talk 22 December 2015
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.0

7 billy Mcconnell never again 11 January 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

8 roy never again 17 January 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.2

9 Robyn Mani Don't go with them 24 February 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.4

10 Jessie Beware of this internet provider, do not recommend 28 February 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

11 Gail Don't go near this ISP, Trustpower. 1 April 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.4

12 sean notrecommanded 2 April 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

13 Jevan Once my contract is up I'm leaving! 29 April 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.4

14 Vig Would not recommend. 30 April 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

15 Zoe Don't sign up with these guys. 1 May 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.0

16 Simon Avoid 4 May 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.2

17 SteveB Don't signup with these guys 5 May 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

18 Louise If you are a big internet user, don't go with this. Worth the value if you are not heavily reliant on internet access all the time. 12 May 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

5.8

19 mark avoid, avoid, avoid . 27 May 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

20 John No broadband issues since connected two weeks ago. We use Netflix on TV plus 4 other devices ( PC Laptop and 2 smartphones) Netflix may buffer once during a movie. Keeping fingers crossed 1 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

8.0

21 Maureen Sorry we signed up. Avoid. 9 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

22 Jenny I agree with another reviewer, when he/she says that one should be able to cancel a contract if the provider is not providing the service it has advertised. Very disappointed at this point, so will see what happens over the next few months. 15 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.8

23 Nathan May Wow. Very disappointing. Always disconnecting, have to allow 1/2 an hour to connect, if it works. Many times I have just given up. Support people have sent us 2 replacement routers -no change. It just does not work well at all. Support people told me "yeah we know its crap". They can't make it any better. I don't know why they cant fix it! Unfortunately I signed on for 2 years of crap fibre, and two years of my family complaining. And installers carved a big hole in the wall, unbelievable! Its cheap - its crap - its not worth it. 16 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

24 Sandra Harrison Had this installed 2 days ago and spent about 8 hours on the phone already to try and fix it. No problem according to them. The worst decision I made in my life. Waiting for Monday to have it all disconnected. Will go back to copper 17 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.6

25 Conrad How can you call this an internet connection.? It doesn't connect or work. It's soooo slow it funny. I had to disconnect my wifi and use my data to write this review! Hahaha. 24 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

26 elise internet dosnt work will be leaving contract 27 June 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.4

27 Dylan This internet is the worst internet I have ever experienced, always goes slow and always disconnects, online gaming with this company's internet is almost impossible as you get disconnected every 30 seconds while online gaming, would not recommend to anyone, stay away from these guys. 5 July 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

28 Jan Im switching providers today every 3 weeks im calling the support desk for slow internet, cant obtain my ip address or password without me making one change at all!!!! slow internet , will never use them again and why should i have to plug in my laptop and plug re-plug cords in different jack points for the same issues to occur every month!!! Not the service i pay my money for 31 July 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.4

29 S Prasad Absolute rubbish internet, very unstable and very frustrating. Haven't been able to go one day without the internet crashing or becoming dial-up speeds. I highly recommend all consumers to stay away from this company and take your hard earned cash to some other provider. I would never use this provider again in my life and would not wish such shit internet service upon my worst enemy's. 5 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

30 Michael Esdaile Came in here looking for reviews to inform our choice of ISP provider. There are very few positive reviews for ANY of the companies listed on this Broadbandme site. Think I had better consult Consumer New Zealand. 9 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

7.6

31 Kellie I would highly recompense Trustpower regardless of the negative comments, each customer is different, if anything goes wrong it would go wrong on me ( believe me). 12 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

9.0

32 Benjamin Paul Something isn't right with their speed. I went on a VDSL account with them at a good price, big mistake. Their call centre was helpful, polite - but I just knew that the issue was down to them. Had something previously with Orcon which resulted in a cancellation as well. Moved to BigPipe, no speed issues whatsoever on the same line and same VDSL set-up. 15 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

5.4

33 aikido A lot of shit comments and I'm giving a shit comment internet is worse than dial up crap not worth the money worst of them all don't sign up with them absolute rubbish. 22 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

34 Ryan Milligan See cons. 28 August 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.2

35 J st vlair Dont use trustpower 1 September 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

36 Ian Heald really bad. anther bad nz company. 8 September 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

37 Jane Doe Thank god this is my parents' internet, not mine, and I can go home to unlimited ultra high speed. Would rather punch myself in the face than ever sign on with trustpowerA 9 September 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

38 VERY UNRELIABLE 13 September 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.4

39 Impatient I have one thing currently connected to the internet and I'm trying to download a game only just struggling to make 1.30mb/s it'll probably take about two weeks until it finally downloads it. So far the slowest internet I've ever used. You should have just stuck to power, internet obviously isn't your game. 30 September 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.4

40 Sue cresswell ULTRAFAST BROADBAND IS A BIG FAT DISAPPOINTMENT. SOMETHING I WILL REGRET BY THE SOUDS OF IT FOR THE NEXT 23 MONTHS. 1 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.2

41 Gabrielle Stay away from this! You get what you pay for! cHEAP NOT ALWAYS BETTER! 1 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

42 skipnot Hopeless, Frustrating, money for nothing, Modem/Router is like from $2 Shop. Biggest regret. But they dont care as we have already signed and locked ourselves for 2 years. What a cheap shot trustpower? 2 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.0

43 Sila We pay for a landline service because it's the preferred option for the grandparents and an alternative if a cell phone isn't being answered - but we don't use it because it messes with the internet connection. We've changed the line splitter at least 3 times now, had chorus come out and fix the connection from the street and even added a wifi booster - but to no avail. What are we doing paying for this dodgy sevice provider? 11 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.8

44 Todd We have been "Friends Gold" TrustPower customers for over 15 years and changed ISP to their Ultra-Fast Fibre last year. Unfortunately evening download speeds have become so slow that speed tests regularly show single digit results and buffering is more common now than with our previous ADSL connection. Call centre staff are pleasant but unhelpful in this matter and emails have gone unanswered. Saddest part is TrustPower/TECT are good corporate citizens and we wish to support them however as they currently seem incapable and/or disinterested in providing the standard of service paid for we are now having to look elsewhere. 14 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.4

45 Taryn Worst service in the entire world 15 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

46 Jack AVOID! 20 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

47 Rose I feel like I've completely wasted money. 30 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

48 Paul barakat Great if you need to practice patience 31 October 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.4

49 Tai NO COMMENT 4 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.4

50 Josh No comment 7 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.6

51 Zessel Upload speed is the main problem. 9 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.6

52 Thomas Fucken shit just spend a bit more and get decent internet 15 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.4

53 Stormy women cheap auto insurance employed often companies auto insurance quotes online own addition insurance auto locking difficult years insurance quotes auto rates such year auto insurance quote look truck cheap car insurance continuing cater business car insurance quotes fact put 15 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

8.4

54 Amitesh Chand DO NOT SIGN UP WITH THEM 17 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

55 aman singh fucking shit company 17 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

56 Lucy Robinson Try anywhere but Trust power. I am extremely disappointed in the company. I have to pay $190 to get out of there service just to go with a company that provides less stress. 20 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.4

57 Tony Sanders Unreliable, unreliable, unreliable. Disconnects from the internet everyday. It's pissing me off 23 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

58 Barry they don't have necessary hardware to run the business 28 November 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

59 Taran help go no rx cialis age flow where to buy generic cialis buy potions recreational viagra for womens herbally based 4 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

7.0

60 Brar Manpreetp THEY ARE LIARS AVOID THEM; DONT LET THEIR SALES PERSONS COME TO YOUR HOMES AND INTRRUPT YOUR PEACE BY MAKING FAKE PROMISES!!! 7 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.2

61 Gatsy http://onlinekreditevergleichenkurs.info/sparkasse-kredit-mit-18.html 11 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

6.0

62 JS • Though the landline was activated almost immediately, it took Trustpower close to TWO months to activate my broadband – this in spite of me phoning them multiple times over that extended Internetless period. Completely unacceptable. • After my broadband was activated, the landline stopped working. I couldn't be bothered contacting them again due to their support's apparent inability to resolve seemingly simple issues. • Their broadband speed is an absolute joke. I usually average somewhere around the 4.5Mbps download/0.6Mbps upload range – compare this to the national ADSL2+ average of 24Mbps/1Mbps and it is immediately apparent how atrocious their broadband service is. Multiple streams/downloads are totally impractical. I never experienced any speed issues with my previous ISP (Vodafone), so it's definitely not a problem at my end. I can't emphasise this enough: don't be fooled by their low prices, AVOID TRUSTPOWER AT ALL COSTS!!! 27 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.4

63 Emma Worst company to deal with ever! Wish I could get out of my contract. 1) one month after signing off my power got cut off for a Friday night. Seems there were change over difficulties. Waited until 9pm for the technician who told me I could have turned it back on myself and TP are the only company who won't tell customers this. 2) three different TP staff told me they would waive the reconnection fee. Well whip de flipping doodle, I didn't ask to be disconnected... 3) Fibre went down. Spent an hour on the phone with TP person who in the end told me she would send a new router as it must have been that. New router tutend up, and after an hour on the phone with Lachlan we discovered it was actually the LAN port on the ONT. 4) I'm still waiting to hear if TP will charge me $150 for the unbroken router I sent back 5) Just moved house and there is no fibre installed yet. It seems these clowns still want to charge me every month for it anyway even though I have no internet. LET ME OUT. At what point is your service and practices so bad that I wouldn't have to pay your cancelation fee. Don't choose Trustpower! 28 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

64 Kethan cialis 5 mg hinta walmart http://www./ cómo comprar cialis con paypal 31 December 2016
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

7.0

65 Edz I have spent hour's on tbe phone to support they have remoted into my computer and mucked around with the settings more times than I care to remember. connection issues forcing me to chew through my cell data and an obvious throttling every night at around 11pm fuck you trustpower worst broadband ever can't wait till my contract is up 2 January 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

66 Jacey commercial fleet insurance toyota insurance quote cheapest mexican car insurance jd auto brookline 4 January 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

5.0

67 Deacon cialis europa ohio 6 February 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

7.2

68 Karen STAY AWAY FROM TRUST POWER 21 March 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

69 Cam Smith we have had issues with our modem from day one and Trustpower don't want to know about it... My advice is to stay away from their frustrating internet service. 23 April 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.8

70 margaret Do not be suckered into signing up for a contract with trustpower. 28 April 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.2

71 Josh Overall the product vs pricing is good enough on a bundle but catch is yo sign-up to a 24month contract. Our is about to expire..maybe good time to roll..... 3 May 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

4.4

72 Kayhan Can't wait for my contract to finish so I can move to another provider. They have a few people in their support who are really nice. But technically they dont have anything to provide or maybe their infrastructure sucks. Stay away from them at any cost. Do't be decieved by their promotions, like free TV and stuff. You will end up in psychiatric hospital gazing at that the very same TV you got in their promotion while nothing is loading and everything is buffering. 22 May 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.0

73 James No warning before disconnection. Unsent bills, lies, lies, and more lies, to cover their lies. Stay away from these evil people. They charge for services they don't provide. Fair Go should look into this.... 26 May 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

74 Karen The worst telco I have ever dealt with. 3 months of unstable broadband connectivity and the best they can offer is for me to reset my modem every hour so I keep connectivity. 29 May 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.6

75 Richard I am counting the days to when I can break the 2 year contract..... sad but true. 30 May 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

3.8

76 Sharon Koroi Absolutely horrible service, stay away from them 5 July 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.0

77 Reece Their fibre 200 is nowhere near as fast as sparks fibre 100. Cannot even play games or watch youtube without my phone or pc disconnecting from the wifi. When playing games my ping is never stable and most of the time it's over 200, and that's on Oceania servers. Honestly the worst service providers. Save yourself and please stay away from these people. 22 July 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.6

78 Alfred If I could turn back time....now I have to wait for my contract to finish before I can change provider. Termination fee is very high. 28 August 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

2.6

79 Mike Do NOT go with these guys for broadband. It is utter bullshit. 22 September 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

1.2

80 Gregory Bell Overall very happy with company as well get cheap power as well, connection speeds of around 96 down and 26 up and extremely rare for dropouts, as well as if using online chat very fast problem solving, not sure why Trustpower is rated so low my friend is also with Trustpower UFB/power and he to has no issues 19 November 2017
Reliability 2.5
Speed 2.5
Support 3.4
Features 2.7
Value 3.1

8.6