| Sr. |
Name |
Comment |
Date |
Score |
Total |
| 1 |
Annoymous |
No Longer With Them Anymore, Completely Pathetic, Don't Waste Your Time Going To This Provider. They Even Tried To Charge Us an Expensive Disconnection Fee After Receiving Terrible Service. RIP OFF AND A SCAM!! Avoid at All Costs!! I Give It 0/10 |
13 March 2012 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 2 |
Reef |
Very Slow |
10 April 2012 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.8 |
| 3 |
Clive Hayward |
Deeply anoyed with compass, constant drops in speed, always disconnecting in hours u cant contact them,cant have any more than two computers running at the same time or it will be at a snails pace |
6 August 2012 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.4 |
| 4 |
suraj |
not happy at all |
10 September 2012 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
4.2 |
| 5 |
Sam |
. |
15 July 2014 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
9.2 |
| 6 |
AFB |
Good support service but they are money hungry
and constantly remind you by" text" if your account is not up to scratch and threaten to close your account. |
2 November 2014 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
4.4 |
| 7 |
Demir |
Compass com. worst nightmare of a company I have ever dealt with . I suggest keep away from this provider. Here is why : I got connected fibre option of their broadband .Only to find that my land line telephone not was not working, the telephone cable had been cut. A number of phone calls and emails to the customer support have gone to no avail .They led me believe that something is being done but in reality nothing was being done . A week later , without a telephone I managed to connect my land line to the fibre with the help of a support staff. But the phone was still out of action, no incoming calls .Ten days later after repeated calls I found out that my telephone number had been changed .Yet I had not been told about the change of phone number.
Despite the fact that I have 4 jack points in the house I have only one working .Repeated calls and emails did not produce anything useful .By this time I had had enough of it and informed them I was terminating the contract as I was not getting anywhere with their support. They failed to keep their side of the contract, I asked them if they had anything to say for themselves .Here is their response .
"I have investigated your account and confirmed the following.
Your services were connected on the 30-Oct-2014 you then confirmed it was working.
On the 14th of November you made us aware that your phone jacks aren’t working. We then logged a ticket with our service company who connected you initially I then contacted the service company and spoke to technician that installed your fibre. He advised for ATA voice service to work copper wiring would have to be removed – you will have to source an electrician to do so. This is not the technicians responsibility. Your services have been working since, therefore the early termination will be valid. This is now not our responsibility nor the service provider that installed your fibre. To get your jack points working a local technician could have done the intercept which would have resolved the issue.
Unfortunately the early termination fee is valid, if you wish to speak to us please contact us on 0800640840 or send us a support request via MY COMPASS.
This ticket will be closed if we do not hear back from you in the next 24-48 hours.
Kind Regards "
No where in their contract it mentions the telephone number would be changed,a number that we have had since 1975, also no mention that only one telephone jack would be provided. As our new number was never listed, people were trying to ring us because of a death in our family. |
16 January 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
3.0 |
| 8 |
aruna |
DONT USE THIS PROVIDER |
18 February 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.4 |
| 9 |
Teresa |
no comments |
4 May 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
5.6 |
| 10 |
Beth Kreitzer |
Worst experience with a business ever. They violated the Fair Trade Act by not providing the service at the agreed upon time, leading us to have to purchase hundreds of dollars of mobile internet, as we work from home and I go to school online. We were not reimbursed or offered an apology, only a passing of the blame. It's not their fault.We were charged for wiring maintenance without being told, then continued to be charged after requesting they remove it. We were assured it would be a simple line switch when we moved, then charged $199 for a "full install". When we dropped their service, they tried to charge us a contract termination fee, later, only after I called them out on it, did they admit we don't have a contract and they would drop the fee. They also tried charging us for 30 days after our new service was hooked up, despite us having records that we had informed them of our cancellation 30 days prior to that. I have spent hours on the phone with rude customer service and was told not to bother fighting the charges because I wouldn't win. STAY AWAY FROM COMPASS!!!!!!!!!! |
13 May 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.0 |
| 11 |
TMK |
Watch out if you don't have a home phone, the amount of time it takes them to answer your call will chew up your mobile phone credit. |
3 July 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 12 |
Posie |
Oh! Where do I begin? From lacklustre customer service to a total misunderstanding of what the job entailed (thus we had a connection we never asked for) this was a catalogue of errors from start to finish. I could write a book starting from a new domestic connection to the termination of our business connection. My advice is just don't go there! |
7 September 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
3.4 |
| 13 |
kayla |
has taken me since February to get fiber, finely got it installed in the beginning of October, but had no working home phone, when trying to phone though was told there was huge wait times so leave a message and they would get back to us, never happend, after 3 weeks of trying to get through to them still nothing so have since changed company's, |
30 October 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 14 |
Rosemarie |
What a big mistake, the other previews should have warned me not to sign up! |
6 November 2015 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.0 |
| 15 |
Paul |
Compass firstly pre-empted a request to move from my previous provider, which in itself caused multiple problems as I could no longer access online accounts at various places - flickr, trade me etc and was locked out, so could not update account detail ets. When it came time for a change of address ( the period for which they should have begun services) they failed to get a connection up and running, despite spending endless hours with them on the phone. They sent a chorus tech, but wrongly instructed him, so he did nothing and I heard a different story everytime I called, with promises of callbacks and resolutions that never manifested themselves. Result - at the end of a month I still had no phone or internet, they then had the audacity to want to charge me for technical support and threatened early termination fees. Odd since there had been no service provided to terminate. An atrocious company that has caused me nothing but problems and wasted time. Save yourself the same - go somewhere - anywhere- else for your telecommunications - no one else could be this bad.
A deplorable company - I can only wonder how they are still in business. |
19 January 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 16 |
Claudia |
Worst company I have ever dealt with. Customer service is terrible and wait times for calling technical support are 40 mins nearly every time. Have had no internet for 5 days now with no explantation why. |
14 February 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.0 |
| 17 |
Mike |
I am so pissed off with this company, I will go out my way to see there demise, by spreading my experiance of them across the internet |
1 March 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.2 |
| 18 |
Brett |
as above |
6 March 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.2 |
| 19 |
James Manley |
Still waiting 4 connection VDSL Temporary till i get fibre from them but they slow in support and the only way you get contacts fast is sales but i might tell them where to stick it |
23 March 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 20 |
Jo |
I have had nothing but trouble with this horrific company. First off they were advertising on Glimp at a cheaper rate and free modem which when I called them they said was incorrect and they could not honour it. Never the less I gave this utterly useless company the benefit of the doubt. BIG MISTAKE! Since then my internet has been phenomenally slow which believe it or not is the least of my problems. I had to call to receive an invoice from these people which they sent me after the due date. I have sent email after email, called and left message after message with their "customer care" team no one has called me back.. I have spent hours on hold with no one picking up the phone and when I have got through to someone I have been told I will be called back but they never have. They have charged me late fees because I didn't pay the invoice they sent to me AFTER THE DUE DATE in time and have threatened to cut off my internet. They refuse to cancel my contract without the $200 ETF. I have never in all my life been so disgusted, frustrated and disappointed by a company as I have with these hideous people. |
4 April 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 21 |
James Manley |
Chrous Tech arrive Good Friday 25/3/2016 and test the copper lines no fualts, they said compass have not connect from compass ADLS .Chrous Return Tuesday 29/03/2016 try again I said you will have to cancel it as the fibre scope tech will be he and I will wait for your compass fibre connection. I said I will not pay for this ADSL plus landline and tech service as the fualt was from your end I had no service from day one 21/3/2016 but with my fingger cross I hope your fiibre and phone service be runing 6/4/2016 that the Chrous date they gave me
It seem Compass what to bill me James Manley acc no 1337986 for service you have not provide me 21/3/2016 as compass did not connect me at all. Chrous Tech arrive Good Friday 25/3/2016 and test the copper lines for the ADLS there was no fualts, they said compass have not connect me .Chrous Return Tuesday 29/03/2016 try again I said you will have to cancel it as campass had taken to long. I cancel this ADLS boadband and landline service as you did not provide me with any service at all. No service no payment for non exsting service I am now waiting for your campass UFB and landline service chrous connection date 6/4/2016 All internet corrosopdent been done at my brother place to you Compass who has a Spark connection. Please note I have kept a copy of all corrospdent
09/03/2016 New Connection booked UFB and phone line Trent Hetraraka in sales by phone and online
Book temporery ADLS and phone line for 21/3/2016 after I cancel my Flip service 20/3/2016 all modem and phone line working under Flip boardband service
Compass service take over 21/3/2016 nothing working. I contact Compass online from my brother place. and mobile phone. It seem you tech service try to blame the modem but it work with Flip at my home and Spark at my brother place.
Compass book service Chorus tech service. Chrous Tech arrive Good Friday 25/3/2016 and test the copper lines for the ADLS there was no fualts, they said compass have not connect me James Manley .Chrous Return Tuesday 29/03/2016 try again I said you will have to cancel it as Campass had taken to long.
29/4/2016 I cancel this ADLS boadband and landline service as you did not provide me with any service at all. No service no payment for non exsting service
I am now waiting for your campass UFB and landline phone service chrous connection date 6/4/2016 All internet correspondent been done from my brother place to you Compass. He has a Spark connection. Please note I have kept a copy of all my correspondent to you Compass. I will wait for your UFB connection and see if there any impovement before I make a complain to Telecommuncation Dispute Resolution (TDR) I will also use the Disputes Tribunal Small Claim Court if you charge me for service you have not provide to me |
5 April 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 22 |
James Manley |
MyCompass - Your request details
Ticket# 686502
Report Date Note Details
03/05/2016 IF you have complain about Compass used Telecommuncation Dispute Resolution (TDR) onIine For your invoice bill charge use the Disputes Tribunal Small Claim Court cost $45. Maybe we will send all correspondent to Fair Go Look like i be using all the above against Compass 5 day service from compass after i join them 21/3/2016 but not all their fault some chorus. I am ex Flip customer for a year better service and they have ADSL only
03/05/2016 Dear James Manley,
Please find attached your Compass invoice/statement for April 2016.
Your current charges of $235.18 are due on or before 20/05/2016.
Your outstanding balance of $128.69 is due immediately.
Please include your account number 1337986 as our reference when making payment.
As always, thank you for choosing Compass.
what a choice only 5 days of internet and phone line when i join you 21/3/2016 Compass this is a joke and still what to charge for your no service. So much about your reverse charge $128,69 the only course i got to take it to Disputes Tribunal of New Zealand |
3 May 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 23 |
Peter |
The absolute WORST internet provider there is. I was paying for pay as you use internet. I moved out of the house and received a bill for $123 for disconnection fees which is absolute bullshit. What does pay as you go mean?? It means if I don't use it anymore I don't pay!! Will be writing a review EVERYWHERE. I hope you lose business! And you had the nerve to send the bill to collections which will effect our credit. Don't worry we will be disputing it and going to the tribunal if needed. |
24 May 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 24 |
|
Rude people just robbing people who are stuck in a contract. provide no solution to a problem. made me get a brand new modem when the problem was from there side. no help what so ever when wanting to move house with them. I was told that they will take 15 days for ADSL connection at new house where Spark did the same thing in 2days. Bullshit people. On the top of that charged me one month extra for nothing. . Lady on the phone told me if you dont pay the extra month THEY KNOW MY NEW ADDRESS. I wish I never joined this pile of shit people at the first place. F**k u compass communication |
23 August 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 25 |
Joe |
Worst service I have ever had from anyone. charged for internet I didn't even have, wont return calls. takes at least 30-40 mins for someone to answer the phone, incorrect invoices, contradictory and inconsistent information given to me, they still haven't sent me the modem they promised. Anyone who has a contract with this company can get out of it without paying the break fee because the company does not meet it's obligations under the consumer guarantees act....I will be doing the same.....Can't believe a company like this can provide such bad service and survive...perhaps the writing is on the wall? |
28 August 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
1.0 |
| 26 |
Peter |
internet goes off for no reason.
automatic payments that won't go through and suddenly disconnected from internet.
heavy throttling at peak hours.
have to wait a long time to get a response from customer support.
no peace of mind, worried about when the internet will play up next.
it may be cheap but it is probably better in the long run to pay a bit extra for good reliable internet. |
8 September 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
2.2 |
| 27 |
Alan York |
Not they score the lowest in this survey but I am surprised they stay in business. Avoid them at all costs |
6 November 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
4.2 |
| 28 |
Buff |
http://kreditvergleichenseite.top/autofinanzierung-ratenkredit-vergleich.html http://schnellerkreditonline.top/chf-kredit-zinsaufschlag.html |
14 December 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
4.6 |
| 29 |
Regina |
http://bestekreditangebote.pw/als-student-kredit-nehmen.html http://krediteanbieter.top/forum-schufafrei-kredit-ändern.html |
25 December 2016 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
5.6 |
| 30 |
Terry |
a affordable auto insurance quotes |
5 February 2017 |
| Reliability |
2.2 |
| Speed |
3.1 |
| Support |
2.8 |
| Features |
2.7 |
| Value |
2.2 |
|
5.4 |
