| Sr. |
Name |
Comment |
Date |
Score |
Total |
| 1 |
|
Pros: Great customer service.
Cons: Just 20GB available. |
13 October 2010 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.0 |
| 2 |
|
Please type the review comments here. |
17 October 2010 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.2 |
| 3 |
|
Please type the review comments here. |
2 November 2010 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.0 |
| 4 |
|
Please type the review comments here. |
18 December 2010 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.0 |
| 5 |
O C Smith |
First & only ISP and am very pleased with service - have seen and heard of painful experiences friends have had with other ISP's. All my problems have been self inflicted. |
17 October 2011 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.6 |
| 6 |
ac1d |
not very honest and the help desk is useless |
11 December 2011 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
2.2 |
| 7 |
Erick Wright |
Their great customer service and speedy internet will be missed. We jumped over to another provider solely for the fact that Actrix was more expensive than our new provider. |
6 January 2012 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.0 |
| 8 |
Steven |
very happy with these guys, they are local too and call center is in wellington open 7-days :) |
24 April 2012 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.6 |
| 9 |
sharon |
over all would say AAA and awesome service staff!!! |
6 May 2012 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.4 |
| 10 |
Kim |
Probably not the cheapest but if you want fast reliable internet and support someone who speaks English legibly and has some technical skills (as opposed to a call centre offshore and someone reading from a book of canned solutions) then its worth paying a little more.
I dont remember ever having to sit on hold for support (or get driven nuts by one of those stupid "tell us what you want" menus that doesnt understand a single word in the english language either :) |
14 November 2012 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.2 |
| 11 |
Caitlin |
Went with this ISP after reading these reviews and I'm so glad I did. Initially tried to go with Orcon because of some crazy cheap deal they had on, but after getting bored waiting 2 weeks in an internet-less flat and hearing nothing back I cancelled and tried these guys. Connected in three days, help desk is in New Zealand and everyone was super friendly. Can't complain! |
19 October 2013 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
10.0 |
| 12 |
Nigel |
I am looking to switch as the speed and cost do not make up for good customer service/phone line support which I cannot fault. |
16 January 2014 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
3.6 |
| 13 |
Mike Fox |
Rated very highly by Consumer for several years and that alone speaks volumes. Well done Actrix |
14 February 2014 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.4 |
| 14 |
lance |
Had nothing but trouble , signed up two months ago to get ultra fast bb, old provider cut there services on agreeed date but because a problem with power pole usage had to cancel installation.took two weeks for actrix to set up temporary service, still no sign off getting hooked up with ultra fast witch is the main reason we decided to change . Problems with phoneline dropping out after 15 minutes . Cant call cell phones. And a early cancelation fee that we got stung with that they asured us that it was sweet.
|
4 August 2014 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
4.2 |
| 15 |
Tad johnson |
A company to avoid |
20 December 2014 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
2.4 |
| 16 |
Chaosinflesh |
Reading some of these reviews, I can't help but think some people are trolling - particularly the guy complaining about lack of English - I suspect he got Actrix confused with Vodafone support.
I have been an Actrix customer for ~4 years now, and during that time their support has been nothing but superb. Every tech I have spoken to had excellent communication skills, and knew what they were talking about when it came to problem solving. And I'm not your average home user - I'm a post-graduate CS with several years of tech industry experience, and run my own custom router and servers. |
16 April 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.0 |
| 17 |
Brad Cooper |
Great and prompt service, good performance.
Notice a couple of comments from people about UFB install delays. The ISP just repurchases the Fibre loop to your house from the local fibre company, in my case Chorus. They have no control over they install timing. |
29 April 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.4 |
| 18 |
Stephen |
Been with Actrix a long time and believe them to be a great ISP - but they seem to be ineffective in fixing lines or exchange/ equipment problems. |
14 May 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
5.2 |
| 19 |
Rob Elliott |
Hopeless. slower than dial up |
19 May 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
1.8 |
| 20 |
Rob Elliott |
Hopeless. slower than dial up |
19 May 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
1.6 |
| 21 |
Claire Bee |
Since everything is automated with them, they should give you a 48 hour warning if they are going to cut off your service. They billed me on May 6 for May 1 to May 31, payment is due on May 20. They cut off my service at about 4:00 pm on May 20 because I hadn't paid my bill that was due on May 20. |
20 May 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
6.4 |
| 22 |
Judith |
Leaving Actrix for another ISP due to their deteriorating service and response. |
5 October 2015 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
5.0 |
| 23 |
Gina |
Operators are not friendly at all! |
1 January 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
1.4 |
| 24 |
Mary |
Not recommended ISP at all, watch out the terms in your contract for the traps you may get into. |
28 January 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
2.2 |
| 25 |
Rob |
Had similar issues with Vodafone and expected better from Actrix. Looking for another provider. |
2 March 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
5.0 |
| 26 |
Gerard Boterman |
Had Slingshot before who were very unfriendly, even rude, when I had connection problems.
Actrix solved this a few days after I signed up after daily communication. |
17 August 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
7.8 |
| 27 |
Dan |
Best ISP I have been with in NZ, great service. |
13 September 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.4 |
| 28 |
Rita |
Was a good company but now it is getting worse and worse. I have a problem with the phone line for over a year now, Actrix cannot fix it, hopeless |
19 September 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
2.6 |
| 29 |
David Provan |
From everything I've read, they are NZ's best little ISP. Consumer magazine agrees. |
13 October 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.0 |
| 30 |
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9 December 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
5.4 |
| 31 |
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21 December 2016 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
4.4 |
| 32 |
Janet |
i suspect the low scoring reviews above are fake ones placed by repersentatives of other telcos (one named after a primitive weapon?) who just can't measure up |
19 January 2017 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
9.6 |
| 33 |
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2 February 2017 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
6.8 |
| 34 |
Johnie |
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2 February 2017 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
5.2 |
| 35 |
Graham, H |
I have been with Actrix for many years their support service is excellent. They have spent a lot of time sorting out my stuff ups when I first purchased a computer, nothing was too much trouble. I did have some issues after getting UFB but that was beyond their control. Getting to talk to a human being is one of the features I like and being able to understand them is another advantage. I'm a real happy chappy and have no intentions of changing. |
14 April 2017 |
| Reliability |
7.0 |
| Speed |
6.3 |
| Support |
6.9 |
| Features |
6.3 |
| Value |
5.8 |
|
8.8 |
